A LITTLE HELP, A LOT OF GOODNESS

Good questions.
Simple answers.

From your first snack to your next delivery, find a little guidance here.

Account & verification

How do I create a Snackories account?
Choose Sign in, then register with your name, email, phone number and password. We will email you an 8-digit verification code. Enter it in the same browser to verify your email and create your account. You can also continue with a verified Google account.
What if my verification code does not arrive?
Check your inbox and spam folder and make sure you entered the correct email. On the verification page, you can resend the code after 60 seconds. Codes expire after 10 minutes, and only the latest code works. After five incorrect attempts, start registration again.
How do I reset my password?
Select Forgot password on the sign-in page and enter your account email. If an account exists, we will send a password reset link. The link can be used once and expires after one hour.
Where can I update my details and email preferences?
Sign in and open Account to update your personal details, delivery address, profile picture and email preferences. Your sign-in email cannot currently be changed from this page.

Shopping & orders

How do I place an order?
Browse the Shop, add products to your cart and open Checkout. Review your selection, enter your contact and delivery details, and follow the payment instructions. Check the confirmation page for the result of your order.
Where can I find information about a snack?
Open a product in the Shop to see its description, available product information, price and customer reviews. Check the product packaging for ingredient and allergen information before eating.
Where can I see my previous orders?
Sign in and open Account to view orders associated with your account. Open an order to see its items, delivery details and payment and order status.

Subscriptions

How do snack subscriptions work?
Sign in and open a product that offers subscriptions. Choose weekly, fortnightly or monthly delivery and review the price and next delivery date shown before confirming. Subscription availability depends on the product.
Can I change or pause my subscription?
Open My subscriptions while signed in to manage your subscriptions. You can change the delivery frequency, pause, resume or cancel using the available controls.

Events & community

How do I book an event?
Browse Events, open an event and follow the booking steps. For paid events, complete the payment process to confirm your booking. You can review bookings from My bookings when signed in.
Why is my community post not visible yet?
Community posts are reviewed before publication. A submitted post will appear publicly once an administrator approves it. Check your community posts for the current status and any moderation feedback.
Where can I find Snackories stores?
Visit the homepage and look for the store locations section to see the locations currently listed by Snackories.